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Terms & Conditions That Protect Your Account

When you open an account on erek barang, you agree to the terms that keep your wallet, identity and gameplay record secure.

Account ownership rulesPayment & withdrawal termsData security & privacyDispute resolution
erek barang Terms & Conditions That Protect Your Account
REACH OUR TEAM

How to Contact Us About Terms Questions

We keep multiple channels open so you can reach us with account, payment or terms questions at any time. Response times vary by channel; live chat is fastest for urgent account issues, email gets detailed policy clarification, and the help centre holds answers to the most common terms queries so you don't have to wait.

Team online

Live Chat

Open the chat widget inside your account lobby. Our team responds to terms, payment and account questions within minutes, seven days a week.

Email Support

Send account or policy questions to our support inbox. We reply within 24 hours with detailed clarification on how our terms apply to your specific situation.

Help Centre

Browse our searchable terms FAQ before contacting us. Many common questions about withdrawals, account closure and dispute process are answered in under a minute.

DATA & SECURITY

How We Safeguard Your Account & Information

Your account data, payment details and gameplay record are encrypted and stored securely. We use industry-standard SSL encryption for all deposits and withdrawals, segregate customer funds in a dedicated bank account, and…

Data Encryption

All deposits, withdrawals and personal data travel over encrypted SSL connections. Your payment details are never displayed in full after your first successful transaction.

Fund Segregation

Customer deposits sit in a separate bank account, not mixed with operational funds. Withdrawal requests are verified against your identity and original deposit method before clearing.

Access Logs

We log every staff access to your account. Monthly audits ensure only authorised personnel view sensitive information. Unusual access triggers automatic alerts.

Data Retention

Transaction history and account records are kept for seven years to satisfy Indonesia banking and tax compliance. After account closure, personal data is anonymised after 12 months.

Right to Request Changes

Contact support to correct, update or delete your personal data. Non-sensitive details update within five business days; sensitive changes require re-verification.

Dispute Review Process

If you dispute a transaction or terms question, we pull your device logs, chat history and payment records to investigate. Most disputes resolve within ten business days.

Terms & Conditions Answered

Read answers to the questions we hear most often about account rules, how your money is handled, what happens if you close your account, and what to do if something feels wrong.

Your remaining balance is yours to withdraw. Request a withdrawal through the same payment method you used to deposit. We process verified withdrawals within one to three business days depending on your bank or payment rail — DANA and OVO usually complete in minutes, bank transfers may take longer.

No. Your account is personal and non-transferable. Only you can deposit, play and withdraw from your account. Sharing login credentials or attempting to transfer account access breaks our terms and may result in permanent suspension.

We match your withdrawal request against your identity documents, original deposit method and device history. First-time withdrawals require additional verification — you may be asked to confirm your payment details or upload ID. This usually takes under one hour, and you receive a confirmation email once cleared.

Account abuse includes multiple accounts from the same person, using stolen payment methods, attempting fraud, manipulating game outcomes, or breaching anti-money-laundering rules. Inactivity beyond 12 months also triggers account restrictions. We notify you of violations before permanent closure.

Yes. Submit a data-request form through support. We provide a copy of your personal information, transaction history and account activity within 30 days. The file includes all deposits, withdrawals and gameplay records from your account lifetime.

Your account remains open for 12 months of inactivity. After 12 months without login, deposit or withdrawal, we restrict access and may charge a monthly dormancy fee if permitted by local law. Contact support to reactivate a dormant account.

Contact support immediately with your transaction ID, payment method and the amount in question. We investigate by pulling your payment records, device logs and bank statements. Most disputes are resolved within ten business days, and we'll refund you if an error is confirmed.