Reference

Legal Clarity for Your Account

Your account on erek barang runs under clear legal terms we build around Indonesia.

Account security verified at signupData retention and your rights explainedContact us anytime with legal questions
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erek barang Legal Clarity for Your Account
LEGAL SUPPORT CHANNELS

How to Reach Our Legal Team

Team online

Email Support

Send legal questions or account concerns to [email protected]. We respond within 24 hours on weekdays. Include your account number and a clear description of your request.

Live Chat (Jakarta Office Hours)

Chat with our compliance team Monday to Friday, 09:00–17:00 Jakarta time. Use the support icon in the top-right corner of your account lobby to start a conversation.

Account Settings

Access your legal preferences, data export requests and account closure forms directly from Settings > Legal on desktop or in the account menu on mobile.

DATA AND SECURITY PRACTICES

How We Protect Your Legal Rights

Encryption Standard

All account data — login credentials, payment details, ID documents — travel over TLS 1.3 encrypted channels. Stored data at rest uses AES-256 encryption. Regular penetration tests verify no unauthorized access pathways exist.

Withdrawal Verification

Before your first withdrawal, we confirm your identity and match your withdrawal address to the account deposit method. This one-time check prevents fraud and ensures funds reach your correct DANA, OVO, GoPay or QRIS wallet.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to count lobby visits and game clicks. No third-party ad network gets your data. You can disable non-essential cookies in account settings without losing core functionality.

Account Closure and Deletion

Close your account instantly from Settings > Account. We delete your profile, login credentials and game history after 90 days unless local law requires longer retention for financial reporting.

Third-Party Data Sharing

We share your name and deposit method ONLY with our payment processor to verify withdrawals. We do not sell, rent or share your email, phone or game activity with marketers or data brokers.

Right to Access and Correct

Request a full export of your data — account details, transaction history, game logs — in your account Settings. You can correct name, email or address errors immediately. Data exports arrive within five business days.

Frequently Asked About Our Legal Terms

Access depends on local law where you relocate. Some regions restrict online gaming; others permit it. Log in from your new location and you will see if your account remains active. If access is blocked, contact us via [email protected] to request your balance transfer or closure.

Yes. Go to Settings > Legal > Data Export and request a full backup. We send a CSV file with all account transactions, deposits, withdrawals and game results to your registered email within five business days, encrypted and password-protected.

We retain your name, phone, email and ID copy for seven years after account closure to comply with local financial record-keeping rules. Game logs and transaction history are kept for three years. You can request early deletion; we honour requests that don't conflict with regulatory retention.

Report the transaction within 30 days via Settings > Transactions > Report Issue. Attach screenshots and a clear description. Our finance team investigates within five business days and responds with findings and any refund decision in writing to your email.

Player funds are held in segregated bank accounts separate from our operating accounts. If we cease operations, your balance remains your legal property. In case of a security breach, we notify you within 24 hours and work with payment processors to reverse fraudulent charges.

Yes. Go to Settings > Account Closure and submit your request. Your account suspends instantly; we delete all personal data and game history after 90 days. Any outstanding balance is refunded to your original deposit method within three business days.

Your deposits are protected under Indonesia's payment system regulations. We act as a payment service provider; funds are held in trust until you spend or withdraw them. Disputes are resolved by the payment processor under their standard agreement terms, not by erek barang alone.

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