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How We Protect What You Share

Every time you open an account, deposit via DANA, OVO, GoPay or QRIS, or play a round, we collect and handle your information with care.

Account security from day oneClear data handling for all paymentsYour control over your information
erek barang How We Protect What You Share
REACH OUR TEAM

Contact Us About Your Privacy

We're here to answer questions about how we handle your data or to help you request access to your personal information. Send us a message through any channel below, and our support team will respond within 24 hours on weekdays.

Team online

Email Support

Message [email protected] with your account details and request. We'll verify your identity and send you a copy of your data or make changes you ask for.

Live Chat

Open the chat window in the bottom corner of the lobby during our support hours, 09:00–22:00 WIB Monday to Sunday. Ask about your data rights or privacy concerns in real time.

Account Settings

Head to your account profile inside the lobby, select Privacy & Data, and download a copy of your personal information or adjust your communication preferences anytime.

HOW WE PROTECT YOU

Our Data Security and Your Rights

Your account and payment details are protected by industry-standard encryption. We use secure socket layer (SSL) technology on all pages where you enter sensitive information, and all deposits via DANA, OVO, GoPay…

Encryption Standard

All account pages and payment forms use SSL 256-bit encryption. Your login credentials and banking details are protected from the moment you enter them.

Payment Token Security

When you link DANA, OVO, GoPay or QRIS, we store a secure token instead of your actual account number. Your bank details never sit on our servers.

No Third-Party Sales

We do not sell, rent or share your personal information with marketing companies or data brokers. Your profile stays yours.

Audit and Compliance

Our security team conducts quarterly audits of data handling processes. We comply with Indonesia data protection standards and cooperate with local authorities where law permits.

Staff Training

Every team member who handles your information completes annual data-protection training. Unauthorised access is treated as a serious breach.

Your Access Rights

You can request a copy of all your personal data, correct inaccurate information, or ask us to delete your account — subject to legal retention requirements.

Privacy Policy FAQs

Here are the questions we hear most often about how we handle your data and what rights you have.

Your account profile and personal details are marked as inactive. Transaction records are kept for seven years where local law permits, for tax and fraud prevention. You can request permanent deletion of non-transaction data by contacting [email protected].

Yes. Go to Account Settings > Privacy & Data in the lobby and select Download My Data. You'll receive a file with your profile, transaction history, and all personal information we hold within seven business days.

Only our payment processor and your bank can see the full transaction details. erek barang stores a secure token instead of your actual account number, so our platform never holds your complete banking credentials.

We keep withdrawal and deposit records for seven years to comply with tax and anti-fraud regulations. You can view your transaction history in the Wallet section of your account at any time.

We use cookies to keep you logged in, remember your language preference, and track which games you play so we can show you relevant updates. You can manage cookie settings in your browser; some features may not work if cookies are disabled.

Contact our support team immediately via live chat (09:00–22:00 WIB) or email [email protected]. We'll verify your identity, review your account activity, and help you secure it.

No. Your data is not shared with other platforms. We share information only with our own payment processors, fraud-detection partners, and regulatory authorities where local law permits.